Frequently Asked Questions
Everything you need to know about shopping with Southern States.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
What is your return policy?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Southern States only ships to addresses within the United States. We are looking into expanding our shipping capabilities in the near future.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I contact customer support?
You can reach our dedicated support team via the 'Contact Us' page on our website or by emailing [email protected] for assistance with your order.